Cell C
Poor service and failure to replace handset

Hello Peter, I have a contract with Cell C, expiring in October 2013. My phone was in February 2013, and I reported the incident, and followed all the necessary procedures to replace my handset, since it was insured under C Cover. The service I got from Cell C in Menlyn was very poor, I was given the wrong forms and wrong information, After a month, I realized that nothing is happening. After several efforts to follow-up, I got a response that they wont replace my phone due to misuse, meaning that by the time my phone was, i was using another simcard. I contested this decision three times and my appeals were rejected. At times they were not even returning my calls. May you please assist to get the replacement of my handset. My cellphone account is: 084 0550 979.

Company: Cell C
Country: South Africa
City: Menlyn

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