Nashua Mobile
Nashua Mobile Not Adhering to Advertisements

Recently signed a contract for a Samsung Galaxy S4 with Nashua Mobile (Gateway) -Disgusting service. The contract stipulates:
R200 Airtime value pmx24. 200 sms's pmx24. 200Mb internet bundle pmx24. 30Min MTN to MTN calls pmx24. (noting that there are no further terms and conditions on the advert nor "t&c's apply").

When I was signing, not once was I informed about network restrictions on the sms's nor any t&c's that apply.

Later on, while reviewing my bill for the month, I notice that I am being charged for sms's and that my new sms balance is 25. When I contacted the store, they did not know of any reason why the sms balanace was so low and contacted their superiors to investigate. About a month later I was informed that the sms's come with network restrictions - 25 MTN to all networks and 175 MTN to MTN.

When I complained about the fact that this is not the contract that I have signed, I was informed that "unfortunately Nashua Mobile cannot do anything. It is an MTN contract.

My response is: I signed a contract with Nashua Mobile based on what was advertised and what I was informed when signing. Why change the deal now, after I signed? How many others are they making money o

Company: Nashua Mobile
Country: South Africa
City: Gateway

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