Virgin Mobile South Africa
Unusable, Unfriendly, and Incompetent Service

My Virgin contract is almost up. I can barely use the airtime that has stacked up. I have never been billed more than my monthly amount in the last 6 months.

At home no one can phone me. At all. This often occurs elsewhere in Cape Town. My phone simply goes to voicemail. Try running a business like that. Try being available in emergencies for your family.

I've suffered through it, its only a few more months, I'll run the contract out. I contact Chris Barnard via their website.

Days later on May 31st he returns my email. They ignored my offer to use my unusable airtime (double the phone amount) to cancel the handset amount. That was expected, not reasonable but expected.

I ask to let the contract expire (June 4th). I would like to keep my number. That's fine he says. Contact me again on June 28 so he can do this.

Let's be clear:

There is NO way he can make a note of my request on his system as it ONLY retains a request for 30 days. BUT I must give 30 days notice. (That's a single day window)

I contacted him on July 1st, the very next business day, and now I must pay a FULL month more.

Chris has been completely unwilling to find a solution to this.

Terrible service!

Company: Virgin Mobile South Africa
Country: South Africa
City: Cape Town

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