Mtn
Absolutely Pathetic!!! MTN does not care!!!

Dear CEO

My 1st mistake was choosing MTN as a service provider. Besides the limited internet connections I feel you provide the exact opposite of what should be provided.

I won't start at when my contracts were initially taken out (you still owe me money from that) but rather to present where I have had continuous hassles with your inability to provide me (client) with average customer service. Personally I think you pay your staff to much, they don't do anything. You should update your systems, 2013 software? YOUR STAFF always say its a 'system issue' or the 'system is down'. Maybe invest in back up procedures. I have lost faith in your company. I have complained via FB, Call Centre, Email and guess what. Yes you guessed it - No one cares about the client. And randomly today your system suspends my phone, your staff admit it is a mistake and your systems will only let it work in 2 - 24 hours. Come on Mr CEO. How can you allow sub standard service? No service?

There is absolutely nothing that would change my mind from leaving MTN, after all, you cannot provide the basic service you want us to pay for.

Sincerely

PS, You can't phone me my network is down...

Company: Mtn
Country: South Africa
City: Head Office

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