Autopage
INCOMPETENT STAFF

Purchased a contact. Your sales person did not invoice the phone so it was blacklisted. Went to the store and then spent a HOUR on the phone trying to sort this out. Guess what - ran out of airtime. I don't see why your incompetence should leave me out of pocket. Where is the customer service??? Why should I the customer be paying for your mistake?

I cannot keep being continually told to return to the branch, or spending money on calling you or your branch who never answer their phone.

The phone concerned is used by a minor who has epilepsy (and yes I can provide the medical proof)

We require the service purchased and are not prepared to wait the 72 working hours for the "unblacklisting" which will be 28th August

Please supply an alternative phone (I am not going to collect from the store) or cancel the contract.

This is not the only contract I have with Altech, it may be the last given the level of customer service. If you have made a mistake and we all are human. Rather try and fix it, than have your client run around trying to fix your mistake.

Company: Autopage
Country: South Africa
City: Cresta & Call centre

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