8ta / Telkom Mobile
Horrible service

I received a call on the 22nd of april. Telkom mobile offered me the the oppertunity to migrate to unlimited calls for the fixed billing rate R1120 per month. I accepted their offer and my new package would be effective from 1 May 2013. The sales agent took me through the whole process and advised me that every thing was accepted and legally I am now on the new contract. I piad my bill on the 27th in full and mailed the proof of payment like normal to stacy duplezsis. On the 2nd of May I called the 180 call centre and I was advised that they can not see what contract I on but if I asked for unlimited it will be done. I also called 180 and selected the avr option and the system advised me that I have 3000 minutes avalible to other networks. So I did not stress.

On the 6th of May my services was suspended. I called in immediately I was told that this was done due to non pay ment. I mail the proof of payment to the billing department and the proof the previous mail to stacy from the billing department I was told that my services will be restored within 24 hours. Uset as I asked that the matter be escalated. From then untill now the matter is still not resolved.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Account's

  <     >