Virgin Mobile South Africa
Incorrect Contract

I upgraded my contract at the Canal Walk store on December 5th, 2012. I had to leave the store to go to the loo, when I returned to get the paperwork done, a chap by the nme Benny had "accidently" ticked the incorrect contract. I wanted to be on the Classic200 which is R199 p/m and the ticked the TopUp99 which is R299 p/m. He appologised and wrote in a little black book that it will be rectified before my next billing... and it was! For the month of January I did pay R199.00, and that was it! From February untill now I pay R299 every month. I have been qeuering this matter since April and I have asked them numerous times to correct their mistake, but I don't get any luck. Yesterday I got my bill for June that will go off my bank om the 30th and now there is a outstanding amount of R699.00?? Where the does that come from?!? There was a lady that phones me from the call centre in May and she assured me that it will be rectified, but its still not! I'm really getting fed up with their poor service!

Company: Virgin Mobile South Africa
Country: South Africa
City: Canal Walk

  <     >