Mtn
REF 0054612 Connectivity

On 3 June 2013 I looked a call to look into the connectivity in the Randpark Ridge area. I was told that a coordinator would contact me after 96 working hours. After the lapsed period, I called on 14 June 2013, to advise that I have not received feedback yet. I was told that a certain Nazam will contact me the same day. He failed to contact me. On 18 June 2013 I called again to get clarity on when the coordinator would contact me. I was told that the query was with Nazam and he hasn't responded to it. This behaviour is clearly not professional. Once a commitment is given to a client, MTN has to ensure that the commitment is met. I am wasting time in getting the connectivity sorted out, in the mean while I am being charged for a service that is not being provide for and I am bound by a contact in which one party (me) is fulfilling in terms of obligation. I have to resort to complains to get a resolution even though I have followed channels to resolve.

Company: Mtn
Country: South Africa
City: Randpark Ridge

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