Cell C
A new speedstick modem with outdated software

On the 29/05/13 I bought a cellc speedstick modem, I tried to connect with it, I got an error msg that software is outdated, contact the supplier. I called cellc & they tell me the software is outdated they'll email me the updated link so I can download the correct software. The email me the link & I downloaded the software, it said invalid. I kept on calling the technical side they said I should go to a cell c and they'll update the software for me. I went to cell c maponya and they told me I should have brought a laptop coz after updating it they r supposed to check but nobody told me that. I then took my mom's laptop and went to Jabulani mall & they updated the software and when we tried to connect, it still didn't want to connect, I called cellc again and told me that after its updated the logo should be nokia & not cell connector, I went back to jabulani mall and they updated it and still it didn't want to connect. Bongani at the call centre said I should go to Sandton, the staff there is trained, they'll help. I went to sandton and I was told they don't sell the nokia modem coz it has problems. Now if anyone told me that in the 1st place instead of sending me from pillar to post

Company: Cell C
Country: South Africa
City: Jabulani mall

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