Cell C
No resolution

Reference - 3053000778 and 20130530101408638050

My query was escalated to Nelly to perform an investigation as to the billing by Smartcall of a sum of R17.55 a day. The extent of the investigation was that Nelly called Smartcall "Is this number subscribed to your service? " to which they replied "Yes it is".

I was then told that Cell C cannot help any further and payment is due and if I have any queries I must take it up with Smartcall. I do not even know who Smartcall is and even what services they provide...

1. My consumer rights are being infringed as I was never informed by Cell C of these charges and wasn't given a choice as to whether I accept these charges.

2. Cell C never verified that I was indeed subscribed to Smartcall before billing and Cell C never confirmed that I was actually receiving a service from Smartcall.

3. Although I have had no resolution regarding this, my account has already been debited in excess last month and currently reflects another excess amount this month.

I have requested my complaint be escalated and have had no response.

I WILL BE PUTTING A STOP ORDER ON THE CELL C DEBIT AND WILL BE LODGING A COMPLAINT WITH THE CONSUMER COMMISSION.

Company: Cell C
Country: South Africa
City: Call centre

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