Telkom
No solution to snail speed ADSL

Telkom seems to have a system which prevents effective communication of faults. We first logged a fault report about slow ADSL line speed in April. We are researchers so fast functioning internet is core to our business. Downloads time out, internet pages don't load. The slow internet speeds have affected our server resulting in our emails backing up for days. Since that time there have been investigations by Telkom who have told us there is no fault on the line. We have conducted online speed tests to check the Ping, download and upload speeds which are so slow as to barely register on the dial. This has resulted in an expensive back and forth where our IT providers have done extensive tests on our server, router and settings pronouncing them all working correctly. Further fault reports have been made and escalated for specialist investigation thus far without solution. To prove that our system was not faulty our IT support recently unplugged the ADSL and connected our network to a 3G dongle which showed a dramatic escalation in speeds and unclogged our email backlog. Our business is at a standstill. We have logged yet another fault report. Is anybody listening? PLEASE HELP!

Company: Telkom
Country: South Africa
City: Mowbray

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