Mtn
Double billing

I had a contract with MTN which I received two cell phone numbers-0832529300 and 0832529649. I requested the call centre to cancel the contract and was informed the I have to pay an early tremination fee of R811.86. this was paid by me on 2013/04/11 at Absa Bank Tokai. I was given the account number- MTNSP 4063304150. At the call centre I spoke to different persons: Milicent, Sifiso, Lea, Shaun, Sihle and Themba. I also received different reference numbers: 988863806 and 99440575 and at the Tokai Branch in Cape Town I receved USD no: 2159836.
On 2013/05/15 the same amount of R811.86 was deducted from my bank account. How can they double bill me for money I already paid. i also received a statement which reflect the amount they recived after I paid it in at Absa.
Up until today I did not hear from MTN when are tey going to pay back my R811.86. I had to make other arrangements as I was R811.86 short on my budget. Please help me.

Company: Mtn
Country: South Africa
City: Customer Care Center

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