8ta / Telkom Mobile
Shocking poor poor service

An email sent on 14 May to Donavan Chetty

" 2) Last night I received my bill for May. I see you are now going ahead to debit my account with R1117-00. That is R199-00 for my contract and R918-00 for a once off bundle. Like I explained to you I called in to get a bundle and was sold a 2gig All Networks bundle. This however did not work. When I phoned back I was told that I was sold the wrong bundle and that it will not work with my dongle. The only way I could get internet to finish some work is to by another bundle. I then selected a 5gig bundle for R349-00 and got an SMS that my account was now billed by R569-00. Thus you are billing me for the two gigs at R349-00 and the 5gigs at R569-00. You should only be billing me for R199-00 R349-00. Like I said to you in the email below if you deduct R1117-00 from my account I will OPEN A CASE AGAINST YOU AND 8ta."

Guess what today my account has been debited by R1037-00 and it should have only been R548-00. After work tomorrow I will open a case at my local SAPS as money was deducted off my account.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Kuilsriver

  <     >