8ta / Telkom Mobile
Absolutely appalling service levels

This is regarding a data contract taken out at my local 8ta agent in Gateway (Umhlanga), it has been 1 year now that a signal (or lack thereof) related query was lodged with the call centre in charge, and reported to the branch in Gateway (Case Number 599 2288 among others) and after having 2 technicians from Telkom SA, a technician from Huawei and speaking to numerous incompetent staff I am finally at my wits end, I am forced to used 2 x 5 meter USB extension cable fixed to the outside of the building to gain any signal strength from my 3G modem.
I recently gained knowledge of a customer further down from my business premises who is with 8ta/Telkom Mobile and was experiencing the similar problem, and after complaining once, he received a 3G booster and all was well, my payments were always made and I see no reason for such appalling standards from such a large telecommunications service provider, please advise...

Company: 8ta / Telkom Mobile
Country: South Africa
City: Umhlanga

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