8ta / Telkom Mobile
Total Incompetence

On 21 May I took out an 8ta data contract. They verified that the area in which I reside was covered for signal. Upon returning home I found that there was no signal.

In the past 5 weeks, I have been on the phone constantly to Telkom's technical department, and had 3 technicians visit my home. They have confirmed that there is no signal. Finally, last week they sent a technician out to install a signal booster. The technician arrived, only to find out that the modem that I received with my contract is not compatible with the aerial, so he left without installing anything. Surely Telkom should know what kind of modem they've given me and inform the technician in advance?

Since then, Telkom has gone quiet again. On contacting Telkom this morning, I was told that the case was closed. This is the second time that the case is automatically closed when the technician is unable to resolve the problem. To make matters worse, when I told them this morning that I wanted to cancel the contract, I was told that I needed to pay the arrears and also a penalty. Why do I need to pay for a service that's never existed? This service has been shocking!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Fourways

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