Telkom
Loss of line due to Telkom's fault

There was a fault reported on my grandmothers phone, after the line was reported as faulty again, we were told that she has lost her access to the waya waya system purely based on the fact the line was suspended during the time of the fault on the line. We would now need to reapply for a phone line and the agent smugly said we shouldnt hope to get the number back as it might be taken up again. She couldnt answer my questions and told me that i need to reapply for a line under my name at a cost of 924.77 per annum whereas we were merely paying R140.0 per annum for the line usage. The agent said that my 82 year old grandmother should make notes of when her line is going to expire. I found utterly distasteful, my grandmother has had her number and her phone for over 25 years with telkom and this is the thanks she get. Nothing will be done about this complaint., but its worth a try.

Company: Telkom
Country: South Africa
City: Eldorado Park

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