8ta / Telkom Mobile
MISSION Impossible to cancel expired contracts

My Two contracts expired on the 9th of May and I requested cancellation a month earlier. They were quick to ask if I wanna keep the numbers as prepaid, which I refused and opted to have the numbers cancelled. Since then, I still haven't heard from them. I have been calling the call centre but I'm surprised when I'm told they never received any request from me to cancel the contracts, yet I have email from a lady called Melissa from the retention division.

Is it that hard to cancel the expired contract? the reason non renewing was due to poor service I received in the past two years.

Can someone competent deal with my query before I take this further. I'm opening a smear campaign against 8ta and let the public know that taking a contract with you is more like a life sentence.

the numbers in question are 081 4650573 & 081 4650568.

Company: 8ta / Telkom Mobile
Country: South Africa
City: RETENTION

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