Vodacom
Bad attitude and communivation protocol

I took an upgrade with Vodacom Canal Walk on Sunday 05 May. within less than 24 hours i called them to ask that they please cancel the request as I would prefer to cancel rather than go ahead with upgrade. The consultant whom I dealt withinformed me that he would refer the matter to another department and that they would contact me. I thenreceivedan email two days later from Gaynor Assur informing me that the matter has been referredand feedback would be forthcoming. I was then informed not even 24 hrs later via email that I have signed for this deal and may not cancel. This is ludricous as I do not even have the device in my possession. I took it back the very day I called to say that I would like to cancel. To date neither Gainor or her direct manager had the decency to make contact with me telephonically as I requested. My request to speak to a more senior person in Vodacom was snubbed and ignored. I will now submit a complaint with the consumer protection ombudsman and will also instruct my bank to cancel the debit order.

This is a violation of my freedom of choice as I have informed Vodacom in writing of my intention to not proceed with the deal in less than 24 hours.

Company: Vodacom
Country: South Africa
City: Tyger Valley

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