Mtn
Billed an enormous amount

On 30 April 2013 an amount of R3586.31 was deducted from my bank account for MTN internet services. On enquiry at MTN it was stated that this amount is for downloads from the internet and that they will send me a detailed statement with all the information within 24 hours. One week later and I am still waiting for this statement.
I was also never informed by MTN that this is not a "top-up" and you will be charged on your usage and that this will never stop! My previous internet service was with CELL C and you only had a limited usage. How were I suppose to know that this was not limited? I was only informed of this when I went to MTN and enquired about the massive amount that was deducted. How do I prove that it was not me downloading all this information from the internet?

Company: Mtn
Country: South Africa
City: Head Office

  <     >