Virgin Mobile South Africa
Being punished for being a loyal client for 4 yea

I was a loyal client of Virgin Mobile (VM) for abt 4 years after cancelling my account in March 2011.

I drew a credit report on TransUnion during Jan 2012. On the report indicated that Virgin Mobile listed me as a bad payer & I did not pay up my account for 150 days. Virgin Mobile call center confirmed that I had NO outstanding balance.

The call center agent agreed on sending a paid up letter, which to date I have not received. I gave up after requesting it at least twice via email.

I applied for home finance in May2013. One financial institution's system rejected it.

I related it to VM and immediately contacted call center on 8 May. This time around (more than a year later) the agent indicates that I owe R 150, and that I've been handed over to attorneys during April 2013.

To date I have not contacted by neither VM nor lawyers to request this amount.

Now I get billed R 40 for the lawyer to RECEIVE 2 calls. (i) 8May: For req amount & banking details, and (ii) 14May: Requesting the same details again.

I paid up the full R 209, even though I am not in agreement with above.

I STILL AWAIT PAID UP LETTER TO CLEAR MY NAME. PUNISHED FOR BEING A LOYAL VM CLIENT & GOOD PAYER.

Company: Virgin Mobile South Africa
Country: South Africa
City: Pretoria

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