Vodacom
VODACOM - cancellation of contract

In December 2012 I contacted VODACOM accounts division to advise that for business purposes my mobile number had been migrated to MTN. At the time I was half way through my contract with VODACOM. I said I no longer needed the account and wanted to know the most effective way of cancelling the contract. I have spoken to various people at the call centre, who have all given me different options. I am never able to speak to the same person. Since December I have paid more than R6000 to VODACOM for a handset / account that is no longer in use. I cannot cancel the debit order and nobody is able to give me a solution that makes any sense at all. Samantha Petersen, Melanie Mouers, Vuyokazi Mgadeni, Siphokazi Ntayi are the people whom I've spoken to in the customer care division, but I still have no solution or a final settlement amount. I am beyond exasperated!!!

Company: Vodacom
Country: South Africa
City: Cape Town

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