Vodacom
APPAULING SERVICE!!!

I REQUSTED AN ITEMISED BILLING SINCE 9AM THIS MORNING AND THE 1ST CONSULTANT SENT ME AN INVOICE, DUUUURRR!!! THE SECOND ONE SPENT 30MIN TRYING TO FIND OUT WHERE OR WHAT MUST I DO. AFTER WASTING MY TIME SHE FINALLY ADVISED THAT I MUST EMAIL AND FAX THE REQUEST, MAYBE SHE KNEW SOMETHING ABOUT THEIR PATHETIC SERVICE.

5 HOURS LATER STILL NO RESPONSE, AND I PHONED AGAIN ONLY TO BE TOLD THAT MY REQUEST WAS SENT TO THE WRONG DEPT AND HE WILL ESCALATE THE QUERY. TO MY FRUSTRATION I DIALLED AGAIN TO BE TRANSFERRED TO THE BILLING DEPT AND HELD FOR ANOTHER 5 MIN TILL THE LINE WAS DISCONNECTED.

CAN SOMEONE WHO IS CLUED UP ABOUT WHATS GOING ON THERE CALL ME ASAP.

FROM
A FUMING, IRRITATED, DISGUSTED CUSTOMER

Company: Vodacom
Country: South Africa
City: JOHANNESBURG

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