Vodacom
Vodacom will never admit when they are at fault

25 April I requested an package migration too 700MB as my 400MB bundle ran out. On 9 May I received a sms that my data is about to run out. When inquiring this I was informed by Zaria REF 291511652 that the migration was never completed. Zaria listen to the call of the 25th and I gave the correct email address to the agent where to send the confirmation form. The form never reached me. With the call back from Zaria he said that the form was sent to a [URL Removed] address, on which I corrected him that it is [URL Removed] as per conversation on the 25th. THEN suddenly Zaria changed his story and say it was mailed to the [URL Removed] address - Which is an untruth as the email never reached me. So why suddenly change your story other than Vodacom not wanting to admit they are at fault. List to the recording and it will proof what I am saying here. Zaria: "the form was sent to [URL Removed] address" Me: " that is wrong it should be [URL Removed] Zaria: " yes it was sent to [URL Removed] -?? I request the cancellation amount on my contract as I want to move to another provider, because if you can not admit when as fault and have to cover it up with, you surely do not deserve my money.

Company: Vodacom
Country: South Africa
City: Head Office

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