Neotel
Illed for 100X normal data usage in one month

I am really tired of being overcharged and not having the issue resolved efficiently. I am also tired of explaining everything a million times to different people because one passed the buck to the next. I am currently paying a rental service of R399 for a service I cannot use because Neotel fails to see the urgency in resolving this matter, and refuses to turn on my phone and internet while doing so. As a result, Vodacom and Cell C are benefiting profusely, Neotel is getting money and giving nothing, and I am getting poorer every month. This is a qualifying matter for the Board of Consumers, I must admit. I have been more than patient with you guys. I have paid for all months except for Nov 2012, where there is a more than obvious dispute. No-one in this company seems to understand figures. Nov 2012 I received a bill of R3950, which I refused to pay it because I knew it was far from accurate (my normal bill ranges from R400 - R700). Furthermore, the data report shows upload usage of more than 100X my normal usage from 6-30th of that month. Anyone who knows anything about data will verify the improbability of this and that the data counter must be wrong. Does this seem fair to you?

Company: Neotel
Country: South Africa
City: Cape Town

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