Vodacom
On My account, Vodacom Silent

On the 15th of April my mother received a call from Renisha Inderjeeth that someone has possibly commited Identity on my name. I live in Kuwait and my mother has a mobile contract on my name with Vodacom. Renisha asked my mother to have me contact them urgently. I contacted the same day and Renisha told me that someone opened another mobile contract in my name and ran up a bill of R4000. I told her that it could not be me since I have only 1 contract and this is for my mother. She said that the account was last used in Kliptown Soweto to do a airtime transfer which I told her I can verify that it is not me because I am currently in Kuwait. I took time of work to go to the embassy and get an affidavit along with a verified copy of my Paspport and ID to prove my side.

Since then no one has contacted me back and I always have to follow up. My case was assigned to a Virgillio Smith who said that there was a delay in my case because his PC had to be rebuild. I was told by Renisha that as it was the amount would not be taken from my bank account. Sadly the amount was debited and once Again I called to have it reversed. It has not been and I hear nothing from Vodacom

Company: Vodacom
Country: South Africa
City: Unit

  <     >