Vodacom
Duplicate Payment, Vodacom Staff incompetent

Telecommunications

My account was soft block due to a Mandatory Call Limit within the first 6 Months. I went into the Vodacom outlet in Sandton City in order for them to remove the soft block from my account. They said the only way for me to get this done is to either wait 6 Months in order for them to remove the mandatory limit or for me to pay the account early and then they will be able to remove the softblock. This happened on the 26th of April. They checked and no Debit order was scheduled. I agreed and paid R1600 on my Debit Card. This amount reflected on my account the very same day (Online billing). On the 31st I received an SMS to state that the Vodacom Debit Order has gone off even though I already paid the account and the staff at Vodacom Sandton ensured me that no Debit Order was in Progress. I went there today in order to get my refund and they said they cannot help me unless I provide my original till slip. I am now stuck in limbo as non of the staff know the process when a customer does not have his/her till slip even though I am willing to provide Bank Statements etc to prove to them the payment was made. Secondly both Payments reflect on my Vodacom account. I am very irate.


Company: Vodacom
Country: South Africa
City: Sandton
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