Virgin Active South Africa
Unacceptable service and unauthorised debit orde

I called the call centre on 24/12/2012 in order to change my contract from vitality to multiply as Bankmed had moved books. I was then advised that I would be called back as no one was able to assist me, no phone call to date. I then contacted the call centre again on 30/01/2013 and was assured everything was resolved and that I am now on multiply and that no debit will be going off my account. I contacted Multiply and they confirmed all that was advised by the call centre at virgin active and they advised me I will be debited that evening for the 2 days in Jan 2013. On the 1/02/2013 I have been debited again for amount of R509.00 when I called the call centre i was advised the systems were down by Moonisa and someone will call me back; still no-one has called me back. i called the call centre again the consultant who advised me that they will refund the funds back into my account in 5-7 working days. I told her this was unacceptable and then spoke to the "national claims manager" Gino who tried to push me off the phone and then called me back to say they will do an eft now. When I asked what about the overdraft in now in he advised to take it up with vitality. I'm extremely upset

Company: Virgin Active South Africa
Country: South Africa
City: Head office

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