Virgin Active South Africa
Update of details

I changed my banking details at my gym and I think they did not update. They debited from the old account and the transaction did not go through. I received a call from a very rude person demanding that I go and pay and I told her that I updated my details and they should debit from the new account. I should not be in a position to call incuirring costs over something I corrected. She said she will not take orders from me and I'm liable for the account. Now how many times must I go to virgin active to update my records. I'm really with the way this woman spoke to me and hung the line on me. I'm prepared to terminate my contract, I can not deal with such bad service.

Company: Virgin Active South Africa
Country: South Africa
City: Germiston

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