Planet Fitness
Refund for cancelled contract

Money was deducted from my Edgards account before the signing of a contract by Cindi. On enquiry about when this will be refunded as my daughter decided not to take the contract she had to then sign a contract and contract cancellation. This happened early February 2013. Only after I queried why the refund did not take place was I told, in March, that they need more documentation. At the end of April still no refund. On my query I was told that the card numbers differ as I had to replace my first card. The Admin person phoned but could not get hold of me. I then found out that she was phoning my daughters number after I explicitly requested them to contact me. Apparently email is not an option. If I did not phone nothing would have happened yet again. I was then told that the refund would take place but it will take 15 working days. I have emailed them twice with no answer. I am not happy with the 15 days as I have waited since February for the refund. Added to that is the blatant ignoring of my emails and how I am supposed to be grateful for their assistance. SusanB

Company: Planet Fitness
Country: South Africa
City: Montana

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