Beares
Damaged Couches within 1st Month- ref# 170353

I purchased a 3pce lounge suite in the first week of January 2013, by the end of January I had reported that my one couch had started to sag as it had felt that the spring had broken. During the 1st week of Feb I had received a call from Bears Customer Care stating that they are working on my query and will contact the warehouse and someone will come check my couches, well since the query was logged no one has come to my house to check on the couches and all the want to do is repair them which will take another 2weeks. It has been two weeks since I last have had contact from Bears and they keep on telling me that they are having problems with their system from customer care and the warehouse in PE which is not my problem. Not once have I been contacted by the manager of the store to tell me what is going on. It feels like I have wasted my money with the purchase I have made and as I have mentioned I dnt want my repair done on those couches I want a new set. I feel that I have been robbed as a consumer and there are channels to follow in order for me to get this resolved asap. I hope some one from Bears will have the decency to contact me and tell me to fetch my new couches!!!

Company: Beares
Country: South Africa
City: Hemingways Mall

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