Sterns
Closing Shop Before Actual Time

I went to pay my Sterns account at Randfontein Village Square Mall on the 7th. I was there at 16:50 & I was turned away & advised that they are closed. I asked what time do they close & they said they close at 16:45. What I know is that they should close at 17:00. I then told them that they time notice board does not say 16:45 but it says 17:00. I asked since the 7th is the cut off date for interest, who is going to be liable to pay the interest on the account since they closed early & I was told to just go because they are not going to help me. I was disappointed with the service I received. They should better put a note that they close 15 minutes before time ssh this is a total inconvenience. You go somewhere knowing they close at 17:00 only to be turned away 10 minutes earlier. I went out of my daily route just to go pay them but instead they turn me away because they decided to close earlier on the day, this is very unfair.

Company: Sterns
Country: South Africa
City: Randfontein

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