Pick 'n Pay
ITEM EXCHANGE

ON A PREVIOUS REPORT I COMPLANIED ABOUT AN ITEM THAT I WISHED TO RETURN IT WAS HANDLED BADLY IN THE STORE THEN BADLY HANDLED BY THE SO CALLED HELP LINE.WITH NO CHOICE I COMPLAINED ON HELLO PETER-THE RESPONSE WAS SWIFT ONLY THEN BY PICK N PAY H/O.

I EXPLAINED TO THE STORE MANAGER WHO CONTACTED ME, IT IS NORMALLY EASY TO TURN A UNHAPPY CUSTOMER TO A HAPPY ONE IF ONE WOULD JUST LISTEN.

ALSO TELLING HIM WE SPEND APP R20 000 A YEAR AT PICK N PAY WHY TREAT A LOYAL CUSTOMER BADLY FOR A R120 ITEM.ITS NOT THE R120 THAT UPSET ME IT WAS THE PRINCIPLE.

HOWEVER THE QUERY HAS BEEN RESOLVED- THANKS TO HELLO PETER I WOULD SAY.

Company: Pick 'n Pay
Country: South Africa
City: NEW REDRUTH

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