Edcon
PROLONGED WAITING AND KEEPING CLIENT WAITING

I applied for a 12month subscription in october2012 of R75 charged at R66, to date it has never been loaded on my cellphone and im still being billed- last billing 07march2013. I requested cancellation countless times and on the system they say its cancelled but why am i still being billed. iv been refunded or so they say and still complaining. I AM ON MATERNITY LEAVE FOR GOODNESS SAKE THEN THEY STRESS ME WITH SUCH RUBBISH AFTER I THOUGHT IT WAS RECTIFIED.

COMPLAINTS- LERATO REF: 702130197/GO (27/02/13)
RMCS- GIFT REF: 2702134711295 (27/02/13)

for these two i was to get a c all back 48hours later and i got the call today by a guy named Sipho to confirm my request as opposed to dealling with it. thats some 48hours, utterly disappoointed.

I WANT COMPENSION FOR MY STRESS- I EVEN HAD TO CALL CLIENT CARE TO SORE FOR THE FEE CHARGES THAT HAD NOTHING TO DO WITH ME

POOR SERVICE

SIPHO SAID HE'D ESCALATE IT TO THE ACCOUNT DEPARTMENT MANAGER AND NOW I WAIT. REF: LERATO REF: 702130197/GO AS HE DEALS JUST WITH CONFIRMATIONS

Company: Edcon
Country: South Africa
City: RMCS

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