Arthur Kaplan Jewellers
Poor after sales support

My wife's Tag Heuer watch was handed within the Warranty period. From the start the staff was rude and looking for excuses why the watch cannot be repaired under warranty.

Reasons given:

1) Watch was out of warranty, even though I handed it within the warranty period and had the proof.

2) They claim the watch was worked on by an unauthorized repair shop. I explained multiple times to them that the watch was not worked on. The watch was taken to a reputable watch company to only check the battery. It was opened, battery removed, battery tested. Since the battery was fine we knew that it was broken and that is why I handed it in for repairs.

After numerous email exchanges I finally received an email from the company stating that my watch is ready for collection and it has been repaired FREE of CHARGE.

To my complete disbelieve when I arrived to collect the watch they told me it was a mistake and I have to pay R975 for the repairs. I truly cannot believe the incompetence and total disregard for customer experience and after sales support shown by this branch. When you pay R17, 000 for a watch you expect better than this.

Company: Arthur Kaplan Jewellers
Country: South Africa
City: Centurion Mall

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