Lewis Stores
Ridiculous charges after final payment

The problem started in mid 2012 when my account was presumably supposed to an end, instead of the balance owing going down, it instead went up and i was advised that it was due to me making payment on certain on dates that are after their bill run.

I was fed up with this and on the 15th of August 2012 i decided to go into one of their stores (Atteridgeville Branch) to quote me the final settlement amount. I was advised that the amount was R 970, 66 and without any further delays, i paid the amount right then. They gave me a receipt that showed balance as R0 .00. I dont know if i was wrong but this according to me, this meant Lewis and I had no sort of business.

To my surprise, in late 2012/early 2013 i started receiving calls from Lewis telling me that there is an amount outstanding and when i asked the agent (Vivian) to explain to me how the amount came about, she failed to do so and asked that i give her time to investigate and come back to me.

I've since never heard from her and today (2013/02/19) i received an sms from Lewis threatening legal actions against me due to the arrears.

Can Lewis please get their acts together and let me mention i'll never purchase

Company: Lewis Stores
Country: South Africa
City: Phumulani Mall

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