Makro
Shuffling accountability

I purchased a KIC fridge from Makro on the 16 November 2011. On installation the fridge was extremely noisy. I reported this to Phumlani who organised for KIC to attend to the fridge and the technician installed a new compressor. On Tuesday 13 February the fridge stopped working. I contacted Phumlani on Wednesday 14th but it was his day off. I contacted Makro Call Centre who advised me they would liaise with KIC to send out a technician. I received an SMS from KIC on Thursday 15 Feb advising me a call had been logged. I contacted KIC on Friday 16 Feb as no technician had arrived. I was advised the technician could only come out on Monday as he was in Parys. In the interim all the food - R585.00 worth had deteriorated and had to be thrown away. Monday 18 Feb, still no KIC technician. Contacted Phumlani from Makro again. Received SMS from KIC at 15h58, call logged for urgent resolution. No KIC technician came out. Contacted KIC this morning (Tues 19th) - cannot give me a time that a technician can come out. Contacted Phumlani, have asked him to liaise with KIC, technician must be here in an hour. Impression: Makro do not hold themselves accountable KIC poor service.

Company: Makro
Country: South Africa
City: Vanderbijlpark

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