Makro
Customer service is a myth

Our Samsung fridge we bought from Makro stopped working after a month of buying it.
We contacted Mako and they referred us to Samsung.
Although our bathtub was full of defrosted and warm food their only response was that a technician would have to verify the problem.
I had to drive all the way from Cape Town CBD to Cape Gate to tell them that this is unacceptable. The customer service manager Ettiene then only arrange the servicing agent to send someone out. A in house Samsung Representative then promised me that we will be reimbursed by Samsung for losses incurred.
The Samsung technician came out to our place and found that the motor of the fridge/freezer wasn't running, after resetting the unit it switched on again. But I indicated that I would like the unit replaced seeing as it is only 1month old. According to the CPA i have the option to do this. To this day after many phone calls to Makro and promises that someone will phone me back, nothing has happened, we haven't been reimbursed for all the food we lost and the fridge has not been replaced.

It has now been almost 2 months since the incident started.

I am utterly disappointed with this company.

Company: Makro
Country: South Africa
City: Cape Town

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