Truworths
Threats by Call Centre Agents

18.02.2013 - Call Centre agent called to remind me I had not paid my account on the said date to which I agreed upon. Obviously I was in default of the agreement so this call was completely acceptable. However, the Call Centre agent then took it upon himself to threaten me and say that I am not allowed to put the phone down on him and I will have consequences levied against me. Having worked in the Debtor Collection I understand that Call Centre agents are just trying to do their jobs and rely on people word to collect the outstanding money. However, I explained to the Call Centre agent on Monday 11.02.2013 in their voice recorded call that I was waiting for money to come in myself and once received I would try and pay by the weekend. This said on Thursday, 14.02.2013 I had another phone call from the Call Centre wanting to know when i would be paying. Do the Call Centre Agents not log their notes after making a call to a client for payment? Is it justified to harass a client after arrangements have been made? Is it good practice to aggravate and provoke clients when requesting payment?

Company: Truworths
Country: South Africa
City: Head Office Cape Town

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