Toys R Us
Manager's Bad Attitude

When buying nappies the cashier saw that the price on the pack and the system differ. She asked me to wait in order to find out what to do. After waiting for a while she came back with the reason: The price went up but it wasn't repriced on the packaging. She asked her manager to help her put the price difference discount on the till. The manager told me that she can't give me the price difference discount and my discovery discount. I told her that I'm not happy with that and her reply was that that is the way it is. I asked her if someone can then rather get me a smaller pack of nappies and I was ignored. I had to leave the till and fetch the nappies myself. On my return she just mumbled sorry and disappeared. I really don't think this is the way a manager should act. The cashier on the contrary was very friendly and helpful during the whole ordeal.

Company: Toys R Us
Country: South Africa
City: Somerset West

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