Woolworths
Telephonic "Helpline" couldn't help me!

I made a payment in-store which subsequently needed to be reversed. The reversal was done incorrectly which resulted in an error on the balance of my loan account and store card. I phoned the Call Centre who advised me to go into the store to sort out the problem. The Customer Services lady in-store was VERY helpful and after about an hour was able to sort out the error. HOWEVER a few days later on checking my account I discovered that the SAME error had returned. I contacted the Call Centre again who again advised me to go into the store. I work 45 minutes away from the store so for me to go BACK in to sort out the SAME problem is very inconvenient. I cannot understand why in this day and age the Call Centre cannot assist me telephonically. I live in East London - does this mean that if an error on my account was made in-store in Cape Town I would have to FLY to Cape Town to sort out the problem in-store too? This makes no sense. The in-store staff were VERY helpful, the error seems to be system-related but I cannot believe the Call Centre can't assist me. It is very difficult for me to take time off work to keep going back to the store. Very disappointed in Woolworths.

Company: Woolworths
Country: South Africa
City: Customer Service

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