Mr Price
POOR SERVICE BY A STORE MANAGER

ON THE 18/12/2013 MY WIFE ROSA WENT TO MR PRICE IN PROTEA GLEN MALL TO COLLECT THE CLOTHES THAT WE HAD ORDERED ON THE INTERNET AND WHEN SHE GOT THERE THE CONSULTANT TOOK HER MONEY BUT DIDN'T GIVE HER THE CLOTHES. SHE STOOD THERE FOR MORE THAN AN HOUR WITHOUT BEING ATTENDED TO OR TOLD WHAT WAS HAPPENING UP UNTILL SHE CALLED ME (SIBUSISO) AND TOLD ME WHAT WAS HAPPENING AND SO I CALLED THE STORE AND THEY TOLD ME THAT THEY COULD NOT PROCESS THE SALE AS THE ITEMS WERE NOT LOADED ON THEIR SYSTEM, BUT I WONDER WHY THEY DIDN'T TELL MY WIFE THAT IN THE FIRST PLACE. I EVENTUALLY CALLED HEAD OFFCE FOR ASSISTANCE AND THEY CALLED THE STORE MANAGER AND INFORMED HIM WHAT HE SHOULD DO BUT THE STORE MANAGER WAS VERY RUDE TOWARDS MY WIFE EVEN REPRIMANDING HER INFRONT OF OTHER CUSTOMERS AND STAFF MEMBERS, HE EVEN OPENED THE PACKAGES HIMSELF SAYING THAT SHE SHOULD LOOK INSIDE TO SEE IF THE CLOTHES WERE DAMAGED AND MY WIFE TOLD HIM NOT OPEN THEM BECAUSE IT WAS NOT THE 1ST TIME THAT WE HAD BOUGHT CLOTHES OVER THE INTERNET. THE STORE MANAGER WAS VERY RUDE BECAUSE HE SAW THAT MY WIFE WAS FROM MOZAMBIQUE AND HE JUST FIGURED HE COULD SPEAK IN ANY WAY THAT HE WANTS.

Company: Mr Price
Country: South Africa
City: PROTEA GLEN MALL

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