Woolworths
Staff have to front desk etiquette

I have just left Woolworths in Randburg, Brightwater Comm mall and I am appauled by the service I received from the cashiers and the head office person who was contacted. I have a new account and my plastic card was posted to my address and I was instructed to go inside a store to go activate it. The 1st cashier to assist me was a trainee who couldn't help me and I was then shifted. Noma then called the head office who did not have a clue of what was going on. After several minutes, I was then told to move to another till point, as I was occupying someones till and a customer was waiting. I shifted, with no apology from the cashiers or the supervisor who was there, Noma then asked me to speak to the head office person, as she wanted to confirm my mobile and work number. After confirming my detailsn the lady over the phone was not understanding the nature of my querry. After that I was told my card is active and I can shop. What I hate about the service is that I was moved from one till to another and everyone was just confused with regards to what I was there to do. Cashiers there were Noma, Boitumelo and a trainee

Company: Woolworths
Country: South Africa
City: Randburg, Brightwater Co

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