Clicks
DOES CLICKS TAKE THE CONCERNS SERIOUS ENOUGH?

On Fri 17 Jan I've stood in a queue in the store at 12h05 with 3 Cashiers during "lunch time". NOT FIRST, NOR SECOND TIME happening. I've asked to address it with the Manager (done it previously as well with Management). The reply of Mzuki: "I' know, you complain every time". Certainly not the reply I would have expected from Management. I phoned H/Office. Lynn recorded my complaint (I've complaint about the attitude of the ASSISTANT-Manager and queues. The TRAINEE MANAGER of the store contacted me on Fri apologizing for the queues. She could not assist with the complaint regarding HER LINE MANAGER - as his role is HIGHER than hers. Why does CLICKS HEAD OFFICE allow a TRAINEE MANAGER to call me if I stipulated in my concern to Head office that I want a REGIONAL MANAGER OR CEO to call me back. I've phoned Clicks again on Friday at 5pm. Until now no one came back to me. IS CLICKS REALLY SERIOUS ABOUT ENHANCING CUSTOMER EXPERIENCE?

Company: Clicks
Country: South Africa
City: GOLDEN ACRE & HEAD OFFICE

  <     >