Truworths
Beyond Frustrated

Called head office to obtain my account number so i may make an EFT transfer. A lady gave me an account number which i confirmed twice with her. I therefore made the payment of R500. A week later i get a call saying my account is in arrears. I later discovered that the account number is an old number which was linked to my mother's account, which has been closed long time ago.

I have called plenty of times and I've explained my story. I even faxed my proof of payment on the 20/11/2013 @15:54 but nothing has been done. Now I've been told they have handed me over. I fail to understand why, as the fault with them.

I want the money to be transferred to my correct account, and my name to be cleared.

Company: Truworths
Country: South Africa
City: Head office

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