Rochester Home Decor
Lack of service and delivery

We bought a lounge suite From Rochester in Woodmead and paid a deposit. Rochester called last week Tuesday to say the suite had arrived and I was away on business so asked them to send me an email and I would do an eft or come in and pay when I returned. No email arrived so on Saturday, when back in Jhb (a mere 4 days later) I called to pay only to discover that they had sent a mail to the wrong email and that our suite had been sold to another customer. Our saleslady, Sharon, said that she'd see what she could do so I paid the balan. We called back later only to find out that she had the afternoon off. Someone called James tried to help us with no luck. On Tuesday this week Sharon called to say that there was a suite coming from Nelspruit which would be delivered today (Thursday). I explained that I will be going on holiday the next day and she assured me that it would be delivered.
So today at 16:30 someone called because there is a "problem" with the delivery.
I am disappointed and angry that I bothered to pay a deposit for my order to be given to someone else and then to have promises made that are not kept. I will not order anything from Rochester again, their service is unreliable

Company: Rochester Home Decor
Country: South Africa
City: Woodmead

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