Kalahari.com
Poor delivery on orders

Dear Kalahari

For the second time in a row my orders have failed to be delivered on the date you had specified in the email confirmation sent to me and on the order page on your site.

I ordered Call Of Duty: Ghosts that was supposed to be delivered yesterday and wasn't. When querying this with the Twitter team I was told a driver was on their way with my delivery - this was yesterday afternoon. No one arrived. Why tell me the guy is on the way when in fact he is not?

It is now 15h00 a day after the parcel was supposed to arrive and still no delivery. This game was supposed to be a gift for someone and now I am the one looking like a fool as I don't know when it will arrive. When your site AND the confirmation email say my order is on the way and will arrive on the 6th of November, I would expect it to arrive on the 6th of November.

My previous order of Fifa 14 also had a problem. It took longer than expected and the DLC I received was incorrect. This is now the second order in a row that I've had problems with. Don't promise things that you guys are unable to deliver on and don't promise them on public social media platforms either.

Please fix this!

Company: Kalahari.com
Country: South Africa
City: Johannesburg

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