Edgars
I give up

I ordered an item through the fashion delivery hotline. 3 weeks later (after phoning 3 times) I placed a Hellopeter complaint. The customer experience team phoned me and told me that my order was " ignored" and that they will source the item manually (mmm... Sissy boy item, 3 weeks later, don't think so). I was told that they will phone me back with feedback. I told the lady, that I won't hold my breath as I was told that 3 times before and it never happened. Guess what? Almost a week later, no feedback. I even phoned, to be told AGAIN that someone is going to phone me, and of course, also didn't happen.

Edgars, here's an idea: instead of focusing on upgrading stores with your new lines, go back to basics. Train your staff. 1st rule when dealing with customers: PHONE THE CLIENT ESPECIALLY WHEN YOU HAVE COMMITTED TO DO SO?!

Company: Edgars
Country: South Africa
City: Customer Experience team

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