Nine West
Pealing Nine West Bag

About 8 months back this bag was purchased from nine west- and stored away- when used- after 2 days of normal usage it started pealing.
The receipt for the bag was lost- but the tags the bag came with together purchase price was presented to the store. while the bag was still under its apparent 6 month warranty.
The store manager refused to assist and went on to say that the item was not purchased from them and perhaps we bought it from another store and was just trying to return it to them.
This is shocking customer service.

The email below was sent to the head office shortly thereafter- only to be told- we are looking into the matter with no response thereafter.
Email snipet:
" I purchased a handbag from the Gateway store about 8 months ago. I used it twice before and on Sunday evening decided to use it again for the week ahead to work. After just 4 days of using it in a row, it is "breaking and peeling". It's shocking. Its a stunning red/pink handbag and cost R999 and I bought it on sale for R749.

I did go back to the store and was told that they cannot help which has really frustrated me hence my mail. "

This is absolutely ridiculous customer service.

Company: Nine West
Country: South Africa
City: Umhlanga Gatewat

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