Truworths
Retrenchment Cover not honoured

I took out insurance cover in May - I was made redundant end of July. - I contacted Finrite Insurance and was told that I must not pay my September Instalment as I am covered by the retrenchment policy. After being pushed from pillar to post - the legal Dept at Truworths said I am not covered as I only paid 2 premiums. I did not claim cover until now which is October. Hollard are the underwriters and I phoned them and gave them my Truworths acc no:; ID no: and the Policy no: Finrite sent me - Hollard have no record of me!!! I then get a email from Nicolene Nel at Finrite to say Hollard want my address to send me the rejection claim letter - as they have assessed the claim and rejected it. Firstly why must I send my address when an Insurer should have these details if not them then Truworths has them. Secondly Finrite said they would notify Truworths and would make a note on my account that I have a retrenchment claim pending. My phone does not stop ringing from Truworths personnel demanding a payment of over R2000 I need this issue resolved. Clearly a lack of communication and appalling customer service. My account has always been paid on time and kept in good standing!!

Company: Truworths
Country: South Africa
City: Cape town

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