Russells
Store unable to repair damaged goods

My name is Dumisa Maku I purchased a Tedelex home theatre system at Russells Caledon on account over 24months in 2009 December and after a few months (to be specific August 2010) the speakers were not working (all of the speakers) and it was still under warranty - I took the home theatre system back to the store for repairs August 2010 - it was never repaired and they never delivered it back to me as per promise.

I went back to the store to get the system still not repaired and the personnel has changed and now they claim that its no longer under warranty when they never looked at it the whole time.

Please bare in mind that Belinda who assisted me now asked that I take it home to test it and then return it back if still not working - I did. But she called me again to tell me that her manager told her that its not happening as it is no longer under warranty - whose fault is that now. I did all I could to get it repaired but they unwilling to assist.

Please note that I do not have a car - in order for me to get the system to their shop I have to hire a car as I stay 31km away from Caledon City. I travelled twice already to hear that the home theatre system is not going to be fixe

Company: Russells
Country: South Africa
City: Caledon

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